Chocolate tales Wholesale

Frequently Asked Questions

Find answers to your most frequently asked questions about Chocolate Tales Wholesale, including inquiries about our product offerings, shipping, pricing, and customization options.

Why Buy Whole Sale From Chocolate Tales?

Passionate about quality and ethical sourcing, we meticulously choose only the finest beans and Belgian chocolate, supporting growers through fair trade practices. Our chocolate creations are painstakingly crafted by hand in Hamilton, Ontario, resulting in exquisite flavour and unrivalled quality. At Chocolate Tales, we take the extra steps necessary to ensure that every bite of our chocolate is a feast for the senses, showcasing our impeccable taste and unmatched skill.

Chocolate Tales Wholesale is your one-stop destination for buying premium wholesale chocolate. Whether you are a retailer, business owner, or looking to stock up for a special event, we offer a wide selection of exquisite chocolates that can be purchased in bulk. Simply reach out to our team, and we will assist you in finding the perfect wholesale chocolate options to meet your needs. You can contact us here!

Wholesale prices are only accessible to registered Chocolate Tales members. You can register for an account here!

  1. Register for an account here.
  2. Our team will assess your needs and verify your account.
  3. Shop our online selection.
  4. Place your order.
  5. Enjoy your chocolate!

At Chocolate Tales, we strive to make the wholesale buying process seamless and enjoyable, ensuring that you have access to our premium chocolates for your business needs.

Yes, our chocolate is peanut, tree nut, sesame-free, and gluten-free. You can view our allergy information here. We also offer egg-free and vegan options as well!

Yes, we offer several customization options. Please get in touch with us for more details at 1800.905.2858 / [email protected] 

If appropriately stored: Milk for up to 1 year and Dark for up to 18 months.

A Coverture – high content of cocoa butter – used for Creating Fine Chocolates (We use chocolate from a company called “Belcolade” – this is a Belgian Brand that is nut free).

Most of us have heard about the Fair Trade Certified™ seal, but the Rainforest Alliance Certified™ seal may not ring a bell. Both are international organizations committed to improving agricultural practices, protecting forestry and improving the lives of farmers in the developing world. Chocolate Tales is proud to offer Rainforest Certified™ chocolates in our Costa Rican varieties!

It depends on the size of your order and the time of the year. Order completion can take anywhere from 5 days to 3 weeks. If you have a specific date requirement, please get in touch with us for verification: 1800.905.2858 / [email protected] 

We can provide all the information needed over the phone, however, we only accept orders via our website, with approved registration.

We accept e-transfers for all our wholesale orders.

We also accept credit cards. A 3% processing charge applies to all our wholesale orders paid by credit card.

We use flat rate shipping rates for orders of up to 10LB. Here are our flat rate shipping rates:

GTA – $15

Ontario – $20

Canada-Wide – $30

USA – $45.

*Please note that additional charges may apply for extremely remote locations.

For packages with a total weight above 10LB, additional charges apply. You may view the rates upon checkout or contact us for a quote. 

There is no minimum or maximum order size, however, order size will influence the cost per unit of your order. 

Delivery can take between 1-5 business days, depending on where you are located. 

We ship from our production facility in Hamilton, Ontario.

We deliver all across North America.

All our orders are shipped using couriers (UPS, Purolator, FedEx, or similar) 

We ship our chocolate using climate-controlled packaging. If your chocolate has melted, please get in touch with us, and we will handle each order based on the information provided. Please make sure to store your chocolate in temperatures that don’t exceed 25c. 

Yes, order pickups are certainly possible. Our pick-up location is 430 York Blvd. Hamilton ON, L8R 3K8. Please select pickup + pickup date upon checkout. 

If an order has begun the production process, an order can not be cancelled. If production hasn’t commenced, you can cancel your order by contacting us at 1800.905.2858 / [email protected] 

We can provide a full refund for orders that haven’t hit production. Once production begins, we are unable to provide refunds. 

Yes, we offer free samples. To receive a sample, please email us your order to: [email protected], to open an account, we require your business registration number or business Tax ID number. Please note that shipping charges apply. 

You can reset your password here or adjust it through your account settings once logged in under your account details.

You can update your address and any other account details by reviewing your account by clicking here!

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